Impact
The Criminal Injuries Compensation Authority improved services for victims of violent crime by adopting user-centred design and agile methodologies. A user-centric culture was established through training, mentorship, and leadership support, improving service delivery and ensuring continuous improvement.
Kollektiv members worked alongside England’s education policymakers to uncover systemic blockers in the flagship new teacher induction programme. Their work realigned incentives, and helped reduce burdens on schools — shifting the programme toward quality training that truly supports teachers at the start of their careers.
The UK Ministry of Justice transformed its service delivery by adopting a user-centred approach, creating a 'Register of Public-Facing Services' and a 'Design System Working Group'. This fostered collaboration and broke down silos, resulting in streamlined services, increased efficiency, and a foundation for sustained service improvements and user satisfaction.